Account Manager – Belgian Market

About the role

As an Account Manager at CM.com, you will be the primary point of contact for a portfolio of existing clients in the Belgian market, focusing on building lasting relationships, driving account growth, and ensuring clients get maximum value from the platform.

Key responsibilities

• Take ownership of a portfolio of existing Belgian clients and grow it, identifying upsell and cross‑sell opportunities and deepening stakeholder relationships up to C‑level.
• Support and develop accounts across diverse industries such as e‑commerce, tech & media, logistics, finance, telco, utilities, and government, helping them adopt new channels and platform capabilities.
• Serve as a trusted advisor, proactively flagging opportunities, resolving challenges, and connecting clients to the right solutions within CM.com.
• Improve processes using AI, automation, and smart tooling, identifying opportunities to deepen platform adoption including conversational messaging and Agentic AI.
• Help shape the role’s future and contribute to building the Belgian client base and commercial approach.
• Actively use AI tools to experiment, automate, and share best practices with the team.

Required profile

• Bachelor’s or master’s degree in Business, Sales, IT or a related field.
• 3–4 years of commercial or account‑management experience with a track record of managing or growing B2B accounts.
• Strong interest in building long‑term client relationships with a commercial edge.
• Excellent communication and presentation skills with a client‑first mindset.
• Fluency in Dutch, French and English.
• Curiosity about AI and willingness to experiment with tools like ChatGPT or Copilot.

Required skills

• CPaaS
• SaaS
• AI

What we offer

• 3‑day global onboarding program at headquarters in Breda.
• Sales Incentive Plan with bonuses.
• Company car with fuel provided.
• Group insurance and hospitalization insurance.
• Meal vouchers and 26 vacation days.
• Laptop, mobile subscription and employee share purchase program.
• Access to CM Academy, Udemy courses, meetups, Young Professional Program and CM Business Adventure.
• Weekly social events, board game nights, karaoke, yearly ski trip and a vitality program.