Guest Service Officer

About the role

The Guest Service Officer provides friendly, passionate, and committed support to guests onboard, ensuring their issues are resolved quickly and their experience remains enjoyable. This position requires a strong guest‑satisfaction mindset, a sense of humor, and the ability to work effectively in a dynamic hospitality environment.

Key responsibilities

• Listen actively to guest concerns and provide timely assistance.
• Handle cash transactions, understand US currency and exchange rates, and maintain accurate records.
• Operate basic office equipment such as telephones, computers, and copy machines.
• Communicate tactfully with guests, department heads, and shipboard staff to resolve problems and negotiate solutions.
• Maintain high standards of hospitality, organization, and decision‑making throughout the shift.

Required profile

• Minimum one‑year experience in a customer‑contact role within the hotel or related industry.
• One‑year cash‑handling experience with knowledge of US currency.
• High school diploma or equivalent preferred.
• Willingness to work onboard for 5‑6 months.
• Clear and distinct spoken English; ability to read and write English.

Required skills

• Cash handling
• Basic office equipment operation
• Understanding of US currency and exchange rates