Front Office Shift Leader – Airport Hotel
WiZiU · Machelen
Description du poste
About the role
As the first point of contact for guests at the Crowne Plaza Brussels Airport, the Front Office Shift Leader ensures a warm, professional welcome and smooth operations throughout each shift. You will lead the front desk team, manage guest transactions, and act as Manager on Duty when required.
Key responsibilities
- Check‑in and check‑out guests efficiently while maintaining accuracy in hotel systems.
- Oversee front‑office and cashiering operations, including cash floats, financial transactions, and audits.
- Supervise and motivate the front‑desk team, ensuring cleanliness and order at the desk.
- Handle special projects, promote loyalty programmes, and apply upselling techniques.
- Act as Manager on Duty, responding to emergencies, resolving guest complaints, and ensuring safety and security.
Required profile
- Minimum 2 years of experience as a receptionist or front‑desk agent.
- Fluent in French and English; Dutch at B1 level or higher.
- Strong teamwork orientation and excellent communication skills.
- Problem‑solving ability and customer‑focused attitude.
Required skills
What we offer
- One‑year renewable full‑time contract (38 h/week) with salary €2,853.95 gross per month.
- Cafeteria meals, health and life insurance after six months.
- 20 vacation days, holiday pay and end‑of‑year bonus.
- Training opportunities and career growth within a diverse, fun environment.
- Employee rate for IHG hotel reservations across 7,000+ properties.
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WiZiU
Machelen
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