This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Front Office Agent
Motel One Group · Bruxelles
Job description
About the role
The Front Office Agent is responsible for delivering a warm, professional welcome to hotel guests from check‑in to departure. You will act as the first point of contact, ensuring a smooth and pleasant stay while supporting both front‑ and back‑office operations.
Key responsibilities
- Check‑in and check‑out guests, providing personalized service.
- Review and process bookings, handle overbookings and reservation options.
- Manage invoicing, payments, cash transactions and cash‑up procedures.
- Perform organisational and administrative tasks such as managing no‑shows and responding to emails.
- Collaborate with multicultural teams to gain insights across departments.
Required profile
- Completed apprenticeship in the hotel trade or relevant professional experience in the hotel/catering industry, or a career change candidate with strong hospitality interest.
- Excellent sense of quality, service orientation and passion for the hotel sector.
- Strong communication skills with solid command of English.
- Team player willing to assist across departments to achieve shared results.
Required skills
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Motel One Group
Bruxelles
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