Field Engineer – On‑site IT Support

About the role

Join PwC’s Products & Technology team within Internal Firm Services in Belgium and act as the face of IT on‑site. You will ensure seamless end‑user experiences across Brussels, Ghent and Antwerp by providing hands‑on support, operational excellence and continuous improvement.

Key responsibilities

• Provide front‑of‑house and walk‑in support, delivering immediate, high‑quality issue resolution.
• Perform desk‑side troubleshooting for hardware, software and workplace incidents that require physical presence.
• Execute install, onboarding and move activities, ensuring devices and workplaces are set up smoothly.
• Support meeting rooms and AV systems, proactively ensuring readiness for critical meetings.
• Manage device lifecycle and workplace setups for new joiners, movers and replacements.
• Coordinate asset and peripheral logistics, maintaining accuracy and efficiency.
• Deliver onsite support for remote offices (Ghent and Antwerp) to ensure consistent service levels.
• Contribute to projects, rollouts and workplace transformations with a hands‑on, solution‑oriented mindset.

Required profile

• Results‑driven, people‑oriented professional with strong ownership and collaboration skills.
• Excellent problem‑solving mindset, able to analyse situations quickly and propose pragmatic solutions.
• Structured, performance‑driven work style balancing operational priorities with longer‑term improvements.
• Effective communicator with both technical and non‑technical stakeholders.
• Fluent in English; knowledge of Dutch and/or French is a plus.

Required skills

• End‑user support and IT troubleshooting.
• Hardware and software installation and maintenance.
• AV system support and meeting‑room technology.
• Device lifecycle management and asset logistics.
• Workplace IT services and on‑site operations.

What we offer

• Opportunities for continuous learning, certifications and career growth.
• Supportive and inclusive culture with a focus on work‑life balance.
• Competitive and flexible rewards package, including mobility options and well‑being initiatives.
• Chance to work on innovative IT projects and transformations.