Dutch-Speaking Customer Support & Device Protection Specialist – Greece

About the role

We are seeking a native or fluent Dutch speaker to join our fast‑growing device protection team in Greece. You will help customers resolve issues with their laptops, cameras, TVs and other electronics, turning stressful moments into positive experiences while enjoying a Mediterranean lifestyle.

Key responsibilities

• Provide empathetic support to Dutch‑speaking customers via phone, chat, web‑forms and social media.
• Process new claims, check status of existing cases and coordinate repairs or replacements for high‑end devices.
• Explain insurance terms in clear, simple language and build trust with customers.
• Record accurate case notes in CRM systems such as Salesforce while handling multiple applications simultaneously.

Required profile

• Native or C1‑level Dutch proficiency and solid English for training and system navigation.
• High school diploma or equivalent.
• Positive attitude, strong empathy and a desire to live in Greece.
• Basic PC literacy and typing speed of at least 25 wpm.

Required skills

• Salesforce (CRM)
• Windows operating system
• Android
• Google Chrome
• Microsoft Office suite

What we offer

• Full relocation package: paid flight, airport pickup and assistance finding accommodation.
• Competitive local salary with performance bonuses and 14 payments per year (extra salary at Christmas, half at Easter and summer).
• Two‑week paid classroom training followed by a two‑week on‑the‑job “nesting” phase.