Digital Client Advisor – Italian/Spanish Speaker

About the role

Louis Vuitton is seeking a Digital Client Advisor who speaks Italian and/or Spanish to join its Client Services Centre in Brussels. The role focuses on delivering premium, personalized assistance to luxury clientele across the EMEA region through phone, email and digital channels.

Key responsibilities

• Provide inbound customer service, answering inquiries and offering tailored product recommendations.
• Meet and exceed individual and team KPIs related to satisfaction, retention and sales targets.
• Build strong client relationships by understanding preferences and anticipating needs.
• Resolve customer concerns efficiently, collaborating with internal departments.
• Maintain accurate records in CRM systems and contribute to continuous service improvement.

Required profile

• Fluent verbal and written communication in Italian and/or Spanish.
• Strong sales mindset with storytelling ability.
• Customer‑first attitude and excellent interpersonal skills.
• Motivated, detail‑oriented team player able to manage multiple tasks.
• Flexibility to work shifts, including evenings, weekends and holidays.

Required skills

• Proficiency with Microsoft Office suite.
• Experience with CRM software; Salesforce experience is a plus.

What we offer

• Private health insurance covering hospitalisation and ambulatory care.
• Group insurance including pension, life and disability coverage.
• Hybrid working model – two days per week remote after four months.
• Option to work abroad up to 15 days per year after four months.
• 13th month payout option through warrants and meal vouchers.