Desktop Support Specialist – Brussels

About the role

We are seeking a Desktop Support Specialist to join a global professional services organisation in Brussels. The role provides first‑line technical assistance to legal and business users across Europe, the US and Asia, combining on‑site support with remote assistance.

Key responsibilities

• Deliver 1st line IT support via desk‑side, remote and telephone channels.
• Support Windows 10/11 and Microsoft 365 environments.
• Troubleshoot desktops, laptops, mobile devices, peripherals and meeting‑room technology.
• Manage user accounts in Active Directory and Azure AD.
• Log, prioritize and resolve incidents using an ITSM platform.
• Collaborate with infrastructure and specialist teams.
• Assist with onboarding, hardware deployments and user provisioning.
• Participate in a 24/7 on‑call rota on a rotational basis.

Required profile

• Previous experience in a 1st line IT Support, Service Desk or IT Support Analyst role.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory and Azure AD.
• Excellent troubleshooting and customer‑service skills.
• Fluent English; French or Dutch is a plus.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory
• Azure AD
• ITSM platform
• Meeting‑room technology
• Video‑conferencing solutions

What we offer

• Salary up to €75,000 per year.
• Comprehensive benefits package.
• International exposure across multiple global offices.
• Opportunity to work with enterprise technologies.
• Training, development and clear career progression.
• Collaborative global IT team.