Customer Advisory Consultant

About the role

Join Accenture Song’s Service Team as a Customer Advisory Consultant, helping leading organisations shape their customer strategies and drive growth. You will work closely with C‑level stakeholders to translate insights into actionable solutions.

Key responsibilities

• Support the development of agendas for multiple C‑level executives on customer‑centric topics.
• Design customer experiences that unlock growth and capture trapped value.
• Conduct assessments to identify vulnerabilities, challenges and opportunities in client environments.
• Provide deep insights into customer needs, behaviours and frustrations to define differentiated value propositions.
• Develop financial models and business cases that quantify the impact of improved customer experience or reduced cost‑to‑serve.
• Lead workstreams, deliver recommendations and collaborate continuously with clients.
• Coach and mentor junior analysts and consultants.

Required profile

• 3‑5 years of relevant consulting or advisory experience.
• Strong analytical mindset with the ability to structure complex problems.
• Excellent communication skills and a client‑first attitude.
• Ability to quickly absorb information and translate it into clear recommendations.

Required skills

What we offer

• Opportunities to work on cutting‑edge projects in a global, innovative environment.
• Continuous learning through formal and informal programs.
• A diverse and inclusive workplace that values openness and fairness.
• Exposure to a world‑class brand and a vibrant professional network.