Assistant Director, White Glove Service

About the role

Moody's is hiring an Assistant Director for its White Glove Service in Brussels, Belgium. White Glove Service is the high-touch coordination and client-solutions function within Moody's Data Estate, working on complex, high-priority data challenges. It sits within Client Engagements in Data Strategy and works closely with Sales and Customer Success, partnering with Data Strategy, Product, Operations, Engineering and senior leadership.

Key responsibilities

• Lead complex, high-priority client data initiatives, aligning cross-functional teams to accelerate resolution and deliver clear client outcomes.
• Own a portfolio of strategic-client initiatives from intake through closure, defining problem, business impact, scope, outcomes, milestones, dependencies, owners and closure criteria.
• Run discovery and requirements gathering across Sales, Customer Success, Product, Engineering, Data Governance and other experts, turning evolving needs into structured delivery plans.
• Set up and maintain project governance: charters, work breakdown structures, delivery plans, risk and decision logs, status dashboards, structured updates and closure reports.
• Drive root-cause analysis and resolution planning for complex data issues, identifying dependencies, control gaps and practical short- and long-term responses.
• Coordinate delivery across distributed teams, clarifying accountability, securing commitments, escalating decisions early and keeping momentum.
• Turn technical, operational and data-quality findings into client updates, root-cause analyses, executive briefs, presentations, scripts, meeting agendas and talking points.
• Provide proactive weekly reporting on progress, outcomes, milestones, risks, changing requirements and priorities.
• Identify recurring client themes and turn them into evidence for Data Estate priorities, controls, product or platform enhancements, data-acquisition needs and investment decisions.

Required profile

• Bachelor's degree or higher in business, project management, communications, information or data management, or equivalent experience.
• At least five years of relevant experience in project or program management, consulting, data operations, data governance, customer solutions or a related role in a complex global environment.
• Experience supporting strategic clients, executive stakeholders, regulated industries, financial services or data and analytics products is preferred.
• Project-management or agile credentials such as PMP are advantageous but not essential.

Required skills

• Leading complex, cross-functional projects with changing requirements and competing priorities.
• Stakeholder management, influencing and client orientation.
• Understanding complex data, product and technical topics and turning them into business impact and action plans.
• Written and verbal communication, including executive updates, client communications, root-cause analyses and presentations.
• Analytical and problem-solving skills, including distinguishing symptoms from root causes.
• Advanced proficiency in Microsoft PowerPoint, Excel, Word, Teams and SharePoint; CRM or case-management tools preferred.
• Proficiency in AI concepts and hands-on experience using AI tools to streamline workflows and implement AI-powered solutions.