Administrative Support Intern - Daily Banking Private Individuals

About the role

ING is hiring a temporary administrative support intern for its Customer Loyalty Teams in the daily banking private individuals area, covering back office, succession and public authorities. The internship is open to current students only, in Ghent, Brussels and Louvain-la-Neuve, at 100%, 80%, 60% or 40% intensity, and lasts at least three months.

Key responsibilities

• Process customer requests: analyse them thoroughly, collect approvals and call customers to gather additional information, within the agreed SLA.
• Ensure end-to-end follow-up of the files entrusted to you and give customers answers and solutions.
• Monitor compliance with legislation and regulations, including GDPR.
• Contact clients by phone to ensure end-to-end results for the customer.

Required profile

• Currently enrolled student, available at least 2 days per week.
• Empathic, customer-focused and entrepreneurial attitude, with a willingness to learn and meet quality and quantity standards.
• Autonomous, able to finish tasks on time and in quality, and a team player.
• Fluent English and good knowledge of Dutch or French.

Required skills

• Good knowledge of Microsoft Office (Word, Excel, Outlook).