Reservations Agent

About the role

The Reservations Agent is responsible for managing guest reservations accurately and efficiently while maximising room revenue through effective booking, upselling, and inventory management. The role works closely with Revenue Management, Front Office, Sales, and Groups to ensure reservations are aligned with hotel strategy and delivered in accordance with Marriott standards.

Key responsibilities

• Handle guest enquiries, bookings, amendments, cancellations and special requests across telephone, email and online channels while coordinating with relevant hotel departments.
• Maintain OPERA PMS and Marriott systems with up‑to‑date guest profiles, rates, room types, payment details and booking conditions.
• Apply correct rates, availability, restrictions, packages and promotions; monitor booking patterns and identify upselling opportunities to maximise revenue.
• Collaborate with Front Office, Revenue Management, Sales and Groups to manage VIPs, group bookings, arrivals, room preferences and operational requirements.
• Deliver personalised guest support, prepare reservation reports and uphold Marriott service standards.

Required profile

• Relevant experience in a similar hotel reservations position (mandatory).
• Experience with OPERA PMS (strong asset) and familiarity with Marriott systems or standards (advantage).
• Guest‑oriented, professional, commercially minded with strong communication and organisational skills.
• Accurate, detail‑oriented, proactive and solution‑oriented, especially during busy periods.
• Natural talent for sales and upselling, true team player and flexible to work shifts, weekends and public holidays.

Required skills

• OPERA PMS
• Marriott reservation systems

What we offer

• A varied role within an internationally renowned Marriott hotel.
• Opportunity to contribute to the growth of The Belson Brussels.
• Dynamic, professional environment in a growing hotel group.
• Competitive salary package with attractive fringe benefits.
• Training and career development opportunities within ASHG and Marriott International.
• Discounted accommodation and meal rates at ASHG and Marriott hotels worldwide.
• Workplace focused on hospitality, quality and teamwork.