Director of Agency Operations

About the role

ICF Next is seeking a Director of Agency Operations to lead operational excellence across its integrated delivery organisation, supporting complex communications, engagement and events programmes for public‑sector and purpose‑driven clients.

Key responsibilities

• Drive quality, consistency and efficiency across multi‑disciplinary programmes.
• Strengthen delivery frameworks, governance and ways of working across Events, Outreach, Production and Client Services.
• Partner with senior leaders to manage operational risk and performance.
• Support resource planning, budget management and operational efficiency.
• Identify opportunities to improve delivery through AI, automation and new technologies.
• Future‑proof agency capability through workforce planning and continuous improvement.
• Ensure compliance with legal and regulatory requirements.
• Lead change management initiatives to embed new ways of working.

Required profile

• Significant senior leadership experience within an agency, communications, events, consulting or integrated delivery environment.
• Strong operational and commercial acumen with a track record of improving efficiency, quality and performance.
• Experience developing scalable operating models, governance frameworks and delivery processes.
• Proven ability to lead complex, cross‑functional programmes and influence senior stakeholders.
• Collaborative leadership style with a passion for building high‑performing teams.
• Interest in innovation, AI and new approaches to agency performance.
• Right to work in Belgium or eligibility for sponsorship.
• Ability to translate strategy into effective execution.