Strategic Service Account Manager

About the role

GEA, a global supplier of process technology for the pharmaceutical and food and beverage industries, is looking for a Strategic Service Account Manager to join its Service business in Wommelgem, Belgium. You will be the strategic owner of the after-sales relationship for a portfolio of key customers, acting as the main point of contact for service matters and the link between customers and GEA's global service organization.

Key responsibilities

• Own and develop the global service relationship with assigned key accounts, building long-term partnerships and executing strategic account plans
• Manage escalations, negotiate commercial terms, prepare technical and commercial proposals, and manage the CRM opportunity pipeline and forecasting
• Deliver Order Intake, Revenue and Profitability targets
• Provide first-level technical guidance, coordinate Engineering, Product Management, Customer Support and Field Service teams, and monitor project execution
• Promote digital service platforms, connected solutions and predictive maintenance tools, and gather market intelligence

Required profile

• Bachelor's degree in Mechanical or Industrial Engineering or a related technical discipline, or equivalent experience
• Minimum 5 years of experience in Service Sales, Aftermarket Sales, Technical Sales, Customer Support or Account Management in an industrial equipment environment
• Experience in pharma, food processing or industrial manufacturing is highly desirable
• Proven track record in strategic account management
• Professional proficiency in English; knowledge of French, Dutch or other European languages is an asset

Required skills

• CRM systems, SAP and Microsoft Office
• Technical aptitude, negotiation and business development skills
• Communication, presentation and influence skills in a global matrix organization

What we offer

• A strategic, highly visible role with key global customers in the Pharma and Food industries
• International exposure and career development opportunities
• Approximately 20% international travel, reporting to the Director Service Sales / Head of Customer Service
• Competitive compensation and benefits package