ServiceNow ITOM Specialist (CMDB Focus)

About the role

We are seeking an experienced ServiceNow ITOM Specialist with deep expertise in Configuration Management Database (CMDB) to strengthen and optimise our client’s IT environment in Antwerp. The role focuses on improving CMDB structure, data quality and governance while transferring knowledge to internal teams for long‑term sustainability.

Key responsibilities

• Support implementation, optimisation and day‑to‑day management of the ServiceNow CMDB within ITOM.
• Ensure accurate and complete onboarding of assets, including infrastructure and applications.
• Improve CMDB data model, relationships and governance processes.
• Define and align CI models, standards and relationships.
• Collaborate with internal teams to promote best practices and adoption.
• Provide coaching, guidance and a train‑the‑trainer approach for internal stakeholders.
• Document guidelines, procedures and best‑practice recommendations.

Required profile

• Minimum 8 years of relevant IT experience.
• At least 4 years of hands‑on ServiceNow ITOM experience.
• Proven track record of CMDB implementation and configuration.
• Fluent Dutch (CEFR C2 level required).
• Strong understanding of ITIL Configuration Management principles.

Required skills

• ServiceNow ITOM modules.
• ServiceNow CMDB implementation and configuration.
• CMDB data modelling, CI relationships and data‑quality management.
• Asset onboarding and structuring within CMDB.
• ITIL Configuration Management.
• ServiceNow Discovery (nice to have).
• ServiceNow Service Mapping (nice to have).