Service Desk Engineer – L1/L2/L3 IT Support

About the role

We are seeking multiple Service Desk Engineers to provide comprehensive IT support for a range of clients across several cities. The positions involve rotating day and night shifts, seven days a week, delivering L1, L2, and L3 assistance for hardware, software, and network incidents.

Key responsibilities

• Deliver first‑line, second‑line, and third‑line support for hardware, software, and networking issues.
• Communicate clearly with end‑users, gather incident details, and provide timely resolutions.
• Escalate complex problems to senior teams when necessary.
• Maintain accurate incident records and follow established service‑level agreements.
• Participate in shift rotations, covering both day and night schedules.

Required profile

• Fluent in French, Dutch, and English (mandatory).
• Minimum of 3 years experience in IT support or help‑desk environments.
• Ability to work flexible rotating shifts.

Required skills

• Strong knowledge of Windows operating systems.
• Proficiency with Microsoft 365 suite.
• Experience configuring and troubleshooting VPN connections.
• Solid understanding of networking fundamentals.