Receptionist – Day & Night Shifts

About the role

As a Receptionist (Day & Night) at Mövenpick Brussels Airport, you will be the first point of contact for hotel guests and Parking 21 clients in a dynamic airport setting. The position blends front‑office duties with operational autonomy, requiring flexibility to work across day, night, weekend and public‑holiday shifts.

Key responsibilities

• Welcome guests with a professional and friendly demeanor.
• Perform accurate check‑in and check‑out procedures.
• Handle reservations, modifications and no‑shows according to company standards.
• Provide information about hotel services, transport options and the local area.
• Respond promptly to guest requests, feedback and issues, offering proactive solutions.
• Manage calls, emails and administrative follow‑up.
• Process payments and ensure precise cash handling.
• Coordinate with housekeeping, maintenance and other departments.
• Maintain a tidy front‑desk and lobby area at all times.
• During night shifts, follow safety procedures, report incidents and ensure basic operational continuity.

Required profile

• Previous experience in a customer‑facing role, preferably hospitality.
• Fluency in English; French or Dutch is a strong advantage.
• Excellent communication and interpersonal skills.
• Organised, detail‑oriented and able to multitask.
• Comfortable working under pressure and handling guest issues independently.
• Reliable, punctual and professional mindset.
• Eligibility to work in Belgium.

Required skills

• Familiarity with Opera Cloud property management system.

What we offer

• Stable permanent position within the international Accor group.
• Part of Belgian City & Coast Hotels, a growing operator in Belgium.
• Dynamic, supportive team in a recently opened hotel.
• Opportunities to develop skills across various hotel operations.
• Attractive staff rates at Accor hotels worldwide and within the BCCH portfolio.
• Meal vouchers and easy access location near Brussels Airport.