Ocean Export Lead Agent

About the role

Expeditors, a global logistics company, is hiring a full-time Ocean Export Lead Agent in Antwerp. The agent assists the manager and supervisor with all aspects of the Ocean Export Department, ensuring freight moves properly and on time while delivering exceptional customer service.

Key responsibilities

• Mentor and support the team, including allocating workloads during peak activity or staff absence and keeping the 52-hour annual training standard.
• Keep the freight process flowing smoothly, prepare documents for international transport and coordinate and negotiate rates with contracted vendors.
• Ensure accurate and timely billing of clients and vendors, and accurate data entry into the operating system.
• Arrange international export shipments for customers, meet compliance with internal policies and external regulations, and follow customer SOPs.
• Monitor shipment reports, meet KPI standards and support the supervisor with daily reviews, audit files and vendor relationships.
• Help respond to customer information requests, match market prices, assist in new business transitions and support retention calls and CRM reviews.
• Monitor accounts payable and credit procedures, and promote compliance and the company culture.

Required profile

• At least 2 to 3 years of experience in ocean export.
• Fluent English and Dutch.
• Hazardous materials certification preferred.
• Good understanding of Expeditors' products, services and systems, and knowledge of the market and competition.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Strong organisational and communication skills, ability to work under pressure and in autonomy.

What we offer

• Paid vacation and health plan.
• Employee stock purchase plan.
• Training and personnel development programme with growth opportunities.