Logistics Customer Service Representative

About the role

As a Logistics Customer Service Representative you will be the key link between our customers and internal teams such as warehouse, transport and customs. You will ensure that orders are processed accurately, logistics flows run smoothly and any issues are resolved promptly.

Key responsibilities

• Manage inbound and outbound logistics flows in the warehouse.
• Organise and follow up pre‑carriage and on‑carriage transport.
• Process administrative logistics files for assigned customers.
• Check data for invoicing and follow up billing.
• Handle damage claims and operational deviations.
• Collaborate with internal departments to solve operational issues.
• Act as the operational contact point for customers.
• Identify bottlenecks and propose proactive solutions.
• Contribute to continuous improvement of logistics processes.

Required profile

• Initial work experience in an administrative or customer‑facing role.
• Customer‑oriented mindset with strong analytical abilities.
• Knowledge or background in logistics is a plus.

Required skills

What we offer

• Opportunity to work in a specialized supply‑chain environment.
• Exposure to customs, shipping, and forward‑ing operations.
• Professional development and continuous improvement initiatives.