This job is no longer available
This job expired on 21/09/2026. It no longer accepts applications.
Learning Operations Coordinator
Pauwels Consulting · Braine-l'Alleud
Job description
About the role
Our client, a leading life sciences organization, is looking for a Learning Operations Coordinator to support its learning technology ecosystem. The role will focus on user enablement, ticket management and ensuring system compliance during a transition period.
Key responsibilities
- Prepare and maintain user guides, job aids and administration documentation for learning platforms.
- Manage service tickets and incidents, including triage, troubleshooting and escalation.
- Execute OQ/PQ test scripts and document evidence in accordance with GxP requirements.
- Coordinate with third‑party vendors to follow up on deliverables and track service levels.
- Support platform housekeeping, respond to user queries and drive engagement initiatives for the learning experience platform.
- Update compliance and system documentation such as SOPs, URS and DIRA.
Required profile
- Bachelor’s degree in Information Technology, Business, Learning & Development or a related field.
- At least 1 year of experience in learning technology support, LMS/LXP administration or IT service management.
- Experience with system validation and documentation in a GxP environment, including OQ/PQ testing, SOPs and URS.
- Fluent English communication skills.
Required skills
- SAP SuccessFactors Learning
- Degreed
- Microsoft Office suite
- ServiceNow (or similar IT service management tool)
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Pauwels Consulting
Braine-l'Alleud