Learning Operations Coordinator

About the role

Our client, a leading life sciences organization, is looking for a Learning Operations Coordinator to support its learning technology ecosystem. The role will focus on user enablement, ticket management and ensuring system compliance during a transition period.

Key responsibilities

• Prepare and maintain user guides, job aids and administration documentation for learning platforms.
• Manage service tickets and incidents, including triage, troubleshooting and escalation.
• Execute OQ/PQ test scripts and document evidence in accordance with GxP requirements.
• Coordinate with third‑party vendors to follow up on deliverables and track service levels.
• Support platform housekeeping, respond to user queries and drive engagement initiatives for the learning experience platform.
• Update compliance and system documentation such as SOPs, URS and DIRA.

Required profile

• Bachelor’s degree in Information Technology, Business, Learning & Development or a related field.
• At least 1 year of experience in learning technology support, LMS/LXP administration or IT service management.
• Experience with system validation and documentation in a GxP environment, including OQ/PQ testing, SOPs and URS.
• Fluent English communication skills.

Required skills

• SAP SuccessFactors Learning
• Degreed
• Microsoft Office suite
• ServiceNow (or similar IT service management tool)