Junior Field Service Engineer

About the role

GE HealthCare is looking for a Junior Field Service Engineer in Diegem. The engineer meets the daily service, repair and maintenance needs of customer equipment and drives customer satisfaction through Service Excellence.

Key responsibilities

• Handle basic troubleshooting, installation, maintenance and service repair of designated equipment
• Complete Preventative Maintenance and Field Modification Instructions
• Order and manage repair parts cycle times
• Maintain customer service logs and internal service records
• Keep daily contact with customers to ensure resolution and follow-up
• Maintain and calibrate tools and test equipment
• Meet health, safety and environmental regulatory requirements
• Manage vendor service delivery in line with GE Healthcare policies and use the escalation process and root cause analysis to solve problems
• Work with the local team to serve all accounts in the assigned area and join an on-call rotation for remote phone support
• Comply with the Quality Manual and Quality Management System, complete quality and compliance training on time, and report quality or compliance concerns to the Quality Organization

Required profile

• Diploma in electronics or electromechanics
• Experience interfacing with internal team members and external customers in a solution-based service process
• Experience diagnosing and repairing mechanical, electromechanical and/or electronic equipment
• Experience troubleshooting and responding to customer concerns
• Dutch and English required; French is a plus