IT Support Specialist

About the role

We are looking for an IT Support Specialist to join our Service Desk team. You will be the first point of contact for users, providing both remote and on‑site assistance while ensuring incidents are resolved efficiently.

Key responsibilities

• Act as a Service Desk Agent, Incident Analyst, and Problem Analyst, handling and resolving IT incidents.
• Perform first‑ and second‑line support to maximize first‑contact resolution.
• Deliver remote and on‑site technical support, including dedicated assistance for VIP users.
• Install, configure, and reconfigure PCs, workstations, and user environments.
• Develop, maintain, and update operational support procedures and technical documentation.
• Create and manage knowledge‑base articles to support continuous service improvement.
• Perform application testing, administration, and basic maintenance.
• Collaborate closely with System Administrators and Database Administrators on operational and administrative tasks.

Required profile

• Proven experience in an IT support or Service Desk environment.
• Fluent in English and French with excellent written and verbal communication skills.
• Customer‑oriented, solution‑driven, and professional with strong communication abilities.

Required skills

• Windows 7/10 operating systems
• Microsoft Office suite
• Active Directory
• Microsoft Teams
• Webex
• Zoom