IT Service Desk Specialist

About the role

Join TOMRA’s global IT Service Desk team to provide professional, timely support to internal users worldwide. You will be the first point of contact for IT requests, helping keep teams productive with the latest tools and services.

Key responsibilities

• Act as the first point of contact for IT incidents, troubleshoot, resolve, and escalate as needed.
• Support onboarding and offboarding processes, including account creation and hardware preparation.
• Manage ticket queues according to priorities and SLA, collaborating with L2/L3 teams.
• Prepare, configure, and maintain client devices (Windows laptops/desktops, mobile devices) and perform hands‑on fixes when remote tools are insufficient.
• Coordinate with third‑party vendors for hardware, software, or service issues.
• Maintain accurate asset records for laptops, smartphones, and peripherals.
• Provide on‑site “hands‑and‑feet” support for IT infrastructure, meeting rooms, and basic hardware installations.
• Follow ITIL‑based practices to ensure quality service delivery.

Required profile

• Degree or IT certification with up to 3 years of experience, or 3‑5 years of relevant IT support experience without a degree.
• Fluent English communication skills, both written and spoken.
• Customer‑focused attitude and ability to collaborate in a global environment.

Required skills

• Strong knowledge of Windows OS and Microsoft 365 environment.
• Hands‑on experience with end‑user support and troubleshooting.
• Familiarity with iOS and Android mobile operating systems.
• Basic understanding of WAN, LAN, WLAN networking and IT security concepts.
• Knowledge of Windows Server 2019/2022 or Linux systems.
• Experience with Microsoft Entra, Intune, and cloud computing environments.
• ITIL 4 Foundation certification (advantage).

What we offer

• Starting salary from 47 000 gross per year.
• Performance‑based bonus linked to personal and company results.