Executive Office Manager

About the role

The Executive Office Manager serves as the pivotal link between the General Manager, the Executive Team, ownership, senior management, staff, guests, and external stakeholders in the Cayman Islands. This role ensures the General Manager’s vision is executed flawlessly across all hotel functions while maintaining the highest standards of confidentiality and discretion.

Key responsibilities

• Act as the “air traffic controller” for the Executive Office, prioritising tasks and managing complex logistics.
• Serve as the first point of contact for the General Manager, handling calls, correspondence and following up on directives.
• Coordinate dynamic schedules, prepare briefing notes and ensure the General Manager is equipped for meetings.
• Draft, proofread and manage email and letter correspondence in line with hotel policies.
• Arrange international travel, including transportation, accommodations and experiential activities, and provide on‑the‑fly adjustments.
• Liaise with Finance to reconcile financial documents, manage invoices, expense reports and time‑keeping for the executive team.
• Oversee hospitality arrangements for high‑profile VIP guests in collaboration with Front Office and Guest Relations.
• Interact professionally with ownership, corporate offices, government entities and community organisations.
• Handle confidential information, guest data and operational/financial records with utmost trustworthiness.
• Support crisis management by activating plans, assembling teams, preparing briefings and assisting guests and staff during incidents.

Required profile

• Extensive experience in the luxury hospitality industry.
• Deep understanding of hotel business strategies and objectives.
• Proven ability to manage confidential and sensitive information.
• Strong organisational skills with a high degree of autonomy.
• Comfortable working in a fast‑paced, entrepreneurial environment.

Required skills