Events Administrator

About the role

The Events Administrator will work closely with the Events Coordinator to ensure smooth registration, invoicing and data management for ESTRO conferences and congresses. The role involves handling participant enquiries, maintaining accurate records and supporting on‑site event operations.

Key responsibilities

• Manage the events mailbox, respond to participant inquiries and resolve registration issues.
• Process individual participant registrations, changes, cancellations and exhibitor registrations in the system.
• Maintain and update the CRM/database with accurate participant information and upload required documents.
• Issue invoices, monitor payments, send reminders, process credit notes and handle refunds.
• Support system testing, report bugs and follow registration procedures.
• Assist on‑site during congresses and maintain the event mailbox throughout the event period.

Required profile

• Bachelor’s degree in Business Administration, Event Management, Tourism or equivalent professional experience.
• 1–3 years of experience in administrative, operations or event‑related roles.
• Experience with high‑volume data processing, databases or registration platforms.
• Proficiency in English (B1/C2); additional languages are a plus.
• Strong customer service orientation and ability to work with diverse teams.

Required skills

• Microsoft Office – Word, Excel, Outlook
• CRM / database management
• Registration platform operation
• Basic accounting and invoicing processes
• Data entry and data quality checks