Dutch Tech Support Specialist – Relocate to Alicante

About the role

Join a fast‑growing team of Dutch expats in sunny Alicante as a Customer Support & Tech Specialist. You will be the first point of contact for Dutch customers, helping them solve connectivity issues and enjoy a seamless digital experience.

Key responsibilities

• Handle inbound calls, live chats and emails from Dutch customers.
• Troubleshoot device installations, SIM activation, mobile data settings, TV boxes and high‑speed routers.
• Introduce product updates and promotional offers without prior sales experience.
• Maintain accurate customer profiles in the internal database.

Required profile

• Native‑level Dutch (C2) and conversational English (B1+).
• Warm, engaging phone voice and proactive attitude.
• Comfortable with standard software interfaces and quick to learn new tools.
• Valid EU passport or Spanish residency for immediate contract signing.
• Availability for a rotational schedule (Mon‑Fri 08:00‑20:00, weekends 09:00‑17:30) including specific evening and weekend shifts.

Required skills

What we offer

• Flexible weekly hours (32‑39 h) with a base salary up to €2,094 gross/month plus a 15 % monthly performance bonus.
• Four weeks of fully paid on‑site training and coaching.
• Hybrid work model: three months on‑site, then 2‑3 days remote per week.
• Fast‑track career progression and internal promotion opportunities.