Desktop Support Technician

About the role

HCL is seeking a Desktop Support Technician to provide day‑to‑day local and remote desktop assistance in Belgium. The role involves handling inbound calls, troubleshooting hardware, software and application issues, and documenting resolutions in a ticketing system.

Key responsibilities

• Deliver first‑line desktop support for Windows workstations and laptops, both onsite and remotely.
• Receive, log and resolve incidents and service requests while adhering to SLA targets.
• Perform OS installation, configuration, driver updates and application support.
• Manage hardware and software assets, including inventory tracking and vendor coordination.
• Provide basic network troubleshooting and iPhone configuration assistance.
• Generate reports on ticket volumes, inventory status and SLA performance.

Required profile

• Minimum 5 years of experience in Windows desktop support.
• Strong knowledge of ticketing tools and incident management processes.
• Ability to work across multiple shifts and coordinate with supervisors.
• Fluent in French, Dutch and English.
• Eligibility to work in Belgium.

Required skills

• Windows desktop support
• Operating system installation and configuration
• Hardware and software troubleshooting
• Asset management
• iPhone configuration
• Basic network troubleshooting
• Ticketing tools usage
• SLA monitoring and reporting
• Microsoft Excel
• Remote assistance tools

What we offer

• Opportunity to work for a global technology leader.
• Dynamic environment with a startup mindset.
• Professional development and career growth.