Data Analyst – Customer & Usage Experience

About the role

We are seeking a Data Analyst to join the Customer & Usage Experience squad of a leading telecommunications and digital services company. The role focuses on extracting actionable insights from large, complex datasets to drive improvements in customer experience.

Key responsibilities

• Analyze customer and usage data to identify trends and improvement opportunities.
• Develop analytical models and apply statistical techniques to generate actionable insights.
• Build interactive dashboards and visualisations using Power BI.
• Translate business requirements into analytical solutions and recommendations.
• Collaborate with BI specialists, data scientists, and data engineers.
• Work with relational databases and big‑data platforms such as Azure, Cloudera, Hadoop and Teradata.
• Present findings clearly to both technical and non‑technical stakeholders.
• Contribute to the continuous improvement of data pipelines and analytics processes.

Required profile

• Strong analytical and problem‑solving abilities.
• Ability to turn business challenges into data‑driven insights.
• Excellent communication and presentation skills.
• Result‑oriented, proactive and able to work both independently and as part of a team.
• Passion for data, innovation and continuous learning.

Required skills

• SQL
• Python (experience with PySpark is a plus)
• Power BI (knowledge of DAX is an advantage)
• Azure, Cloudera, Hadoop, Teradata
• Experience with relational databases and big‑data environments