Customer Support Specialist

About the role

Mercor is seeking a Customer Support Specialist to join its remote team. You will work on domain‑specific document review projects, providing structured feedback that helps improve the quality and relevance of AI research data.

Key responsibilities

• Review and assess domain‑specific documents for accuracy, relevance, and quality.
• Provide clear, structured feedback to enhance document evaluation processes.
• Apply strong analytical skills to contribute to high‑impact AI research projects.
• Work independently and asynchronously to meet deadlines and improve service delivery.
• Collaborate with cross‑functional teams to ensure consistency with established guidelines.

Required profile

• Bachelor’s degree (minimum).
• At least 2 years of professional experience in a relevant domain.
• Strong attention to detail and ability to follow structured guidelines.
• Eligibility to work from the United States, Europe, the United Kingdom, or Canada.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Word.

What we offer

• Contract position with hourly compensation ranging from $80 to $160.
• Fully remote work arrangement.
• Opportunity to contribute to cutting‑edge AI research initiatives.