Customer Experience Associate

About the role

We are looking for a Customer Experience Associate to serve as a primary point of contact for our customers in Belgium. In this remote role you will help users with subscriptions, memberships and events, delivering thoughtful communication and proactive assistance.

Key responsibilities

• Manage customer inquiries via email and other channels, addressing subscription, membership, billing and event questions.
• Troubleshoot account access, login and platform issues, guiding customers toward effective solutions.
• Support billing operations, including invoices, renewals, payment follow‑ups and record maintenance.
• Engage proactively with customers to gather feedback and improve their overall experience.
• Collaborate with internal teams to share insights, enhance retention initiatives and ensure a consistent customer journey.
• Document interactions and contribute to the improvement of support processes, resources and workflows.

Required profile

• 1–2 years of experience in customer support, success, account management or a similar customer‑facing role.
• Excellent written and verbal communication with an empathetic, solution‑focused approach.
• Strong attention to detail, organization and follow‑through on administrative tasks.
• Ability to work independently in a remote environment while collaborating effectively with teams.
• Professional demeanor when communicating with customers via email and phone.

Required skills

What we offer

• Remote work in a globally connected environment.
• Opportunities to develop strong customer relationship and retention skills.
• Collaboration with multiple teams to influence process improvements.