Consultant – Service Operations (Operations Excellence Program)

About the role

Join McKinsey’s two‑year Operations Excellence Program as a Consultant in Service Operations. You will work on client engagements, applying problem‑solving techniques to help organisations achieve operational excellence.

Key responsibilities

• Identify client issues, form hypotheses and design analyses.
• Conduct quantitative and qualitative analyses to uncover insights.
• Synthesize findings into clear, actionable recommendations.
• Collaborate with senior consultants and client teams across various industries.
• Participate in on‑the‑job coaching and structured capability‑building activities.

Required profile

• Strong academic background with a passion for solving complex problems.
• Resilience, curiosity and a drive to learn quickly in a fast‑paced environment.
• Excellent communication skills and ability to work in diverse, global teams.
• Commitment to ethical standards and integrity.

Required skills

What we offer

• Continuous learning through structured apprenticeship and mentorship programs.
• Opportunities to influence client outcomes from day one.
• Access to a global community of 100+ nationalities across 65+ countries.
• Competitive salary and comprehensive benefits supporting holistic well‑being.