Care Expert – Belgium
Alan · Région de Bruxelles-Capitale
Job description
About the role
Alan is looking for a Care Expert to join its Belgian team. You will be the first point of contact for members, helping them with health‑related questions and ensuring a smooth, friendly experience across chat, email and phone.
Key responsibilities
- Respond to member inquiries promptly, providing clear, accurate and compassionate assistance.
- Identify recurring issues and propose improvements to processes, tools and the product.
- Participate in cross‑functional projects aimed at enhancing the overall member experience.
- Contribute to building and nurturing a growing care team in Belgium.
Required profile
- At least 2 years of experience in a customer‑support, education or communication role.
- Bilingual in English and Dutch or English and French.
- Strong passion for helping members and solving their problems.
Required skills
What we offer
- Opportunity to become an expert in healthcare and insurance.
- Fast‑growing, mission‑driven environment with room for personal development.
- Chance to shape a new care team from the ground up.
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Published 9 uur geleden
Expires over 1 maand
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Alan
Région de Bruxelles-Capitale
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