Assistant Front Office Manager

About the role

Radisson Hotel Group is looking for an Assistant Front Office Manager to join its vibrant Front Office team. You will play a key part in delivering the brand promise of "Every Moment Matters" by ensuring each guest experience is seamless and memorable.

Key responsibilities

• Lead and motivate the front office team, setting standards for service excellence.
• Oversee all aspects of the guest journey, from check‑in to check‑out, ensuring high satisfaction.
• Manage budgets, inventory, and daily operational workflows.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to maintain smooth hotel operations.

Required profile

• Proven ability to deliver exceptional customer service and handle complaints.
• Strong verbal and written communication skills.
• Experience supervising front desk staff and fostering teamwork.
• Excellent organizational and multitasking abilities in a fast‑paced environment.
• Problem‑solving mindset with a focus on timely resolution.
• Experience in staff scheduling and workflow management.
• Background in training and developing front desk personnel.
• Solid understanding of check‑in/check‑out procedures, reservation management, and guest billing.
• Adaptable and flexible to changing priorities.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Dynamic, guest‑focused environment that encourages growth.
• Access to training and development programs.
• Collaborative team culture that celebrates the "Yes I Can!" spirit.