Account Manager – Enterprise & Mid‑Market SaaS

About the role

We are a fast‑growing SaaS company building a market‑leading platform for customs and trade compliance. As our first Account Manager, you will own a portfolio of enterprise and mid‑market customers, driving renewals, retention, and expansion across our most established accounts.

Key responsibilities

• Own a portfolio of existing customer accounts and act as the main point of contact for renewals and ongoing relationship management.
• Lead Quarterly Business Reviews (QBRs) to demonstrate value and identify future opportunities.
• Identify and drive upsell and cross‑sell opportunities within the account portfolio.
• Manage commercial escalations and protect revenue across the book of business.
• Build trusted, long‑term relationships with key stakeholders at each account.
• Collaborate closely with Customer Success, Support, Product, and Account Executives to grow accounts and improve the customer experience.

Required profile

• 3+ years of experience in account management, sales, or a related commercial role.
• Proven track record of meeting renewal and expansion targets.
• Strong stakeholder‑mapping and relationship‑building abilities.
• Comfortable navigating complex, enterprise‑level accounts.
• Commercially sharp, organized, and proactive.
• Fluent in English and Dutch.

Required skills

• Experience with CRM tools.

What we offer

• Opportunity to shape a brand‑new Account Management function from the ground up.
• Direct impact on revenue protection and growth.
• Ownership over renewal performance and expansion across established enterprise accounts.