Workplace & IT Support Engineer (Junior/Mid-Level)

About the role

We are seeking a Junior to Mid‑Level Workplace & IT Support Engineer to join our enterprise environment in Belgium. The role involves delivering both onsite and remote assistance, troubleshooting a range of workplace technologies, and ensuring high‑quality user support across business teams.

Key responsibilities

• Provide L1/L2 support for hardware, software and workplace‑related issues.
• Support Microsoft 365, Active Directory, laptops, mobile devices and related technologies.
• Manage incidents, service requests and escalations using ServiceNow or similar ITSM tools.
• Assist with device deployments, staging, migrations and user onboarding activities.
• Troubleshoot connectivity, printer and application‑related problems.
• Maintain operational documentation and assist with asset management.
• Collaborate closely with infrastructure and support teams to ensure smooth day‑to‑day operations.

Required profile

• 2–6 years of experience in IT Support, Workplace Support or Service Desk environments.
• Hands‑on experience with Microsoft 365, Active Directory and Windows environments.
• Familiarity with ITSM tools such as ServiceNow.
• Strong troubleshooting and communication abilities.
• Experience in enterprise settings is a plus.
• Fluent English required; French and/or Dutch are advantageous.

Required skills

• Microsoft 365
• Active Directory
• Windows operating system
• ServiceNow or comparable ITSM platform
• Hardware and mobile device troubleshooting