Travel & Customer Care Assistant (DiscoverEU)

About the role

We are seeking a Travel & Customer Care Assistant to support the DiscoverEU programme. The role involves handling participant enquiries, coordinating travel logistics, and ensuring smooth day‑to‑day operations within an international team.

Key responsibilities

• Respond promptly to participant emails and chat messages while meeting internal service level agreements.
• Coordinate travel arrangements, verify documents, process expenses, and follow up on supplier invoices.
• Identify, assign, and escalate complex cases, including accessibility needs, lost tickets, and rebookings.
• Maintain accurate participant records and ensure compliance with data‑protection and financial‑control policies.
• Support daily team operations through administrative and coordination tasks.
• Verify participant identification documents and follow escalation procedures when required.

Required profile

• Legal eligibility to work full‑time in the European Union.
• Excellent written and spoken English.
• Fluency in at least one additional EU language (German, Dutch, or Polish preferred).
• Strong customer‑service mindset, organized, detail‑oriented, and able to manage priorities under deadlines.
• Enjoys working in an international, collaborative environment.

Required skills

• Proficiency with internal web applications, help‑desk platforms, databases, and standard office software.
• Knowledge of GDPR compliance and IT security protocols.

What we offer

• Valuable experience within an impactful European project.
• International and supportive working environment.
• Temporary assignment with possible extension based on language skills.
• Competitive gross salary of €2,435 per month.