Training Manager – Europe Retail Teams

About the role

Samsonite Europe is seeking a dynamic Training Manager to lead the development and delivery of retail training across its European store network. Based in Oudenaarde, Belgium, you will travel extensively to coach store teams, reinforce brand culture and drive sales excellence.

Key responsibilities

• Design and facilitate engaging online and in‑store training sessions covering product knowledge, selling techniques and customer experience.
• Visit stores regularly to assess needs, provide on‑the‑spot coaching and motivate teams.
• Partner with Retail Managers to evaluate skill gaps, set priorities and align training plans per market.
• Collaborate with the Quest Lead to enrich the online training platform with new content and micro‑learning bites.
• Champion the use of the CRM system, track performance and develop a network of client‑eling champions.
• Own end‑to‑end training projects, from concept through execution, while ensuring measurable impact on business KPIs.
• Work cross‑functionally to co‑create interactive training materials.

Required profile

• 3–5 years of experience as a retail trainer, preferably in a premium or luxury environment.
• Proven track record in onboarding, field coaching and online learning platforms.
• Strong communication, presentation and influencing abilities.
• Creative mindset with a passion for travel and frequent store visits.

Required skills

• Advanced PowerPoint and Excel proficiency.
• Experience with online training authoring tools such as Synthesia or Articulate.
• Fluent English; additional languages are a plus.