Trade Services Account Manager (Belgium)

About the role

ING is looking for a Trade Sales Account Manager (TSAM) in Belgium to manage a portfolio of wholesale banking trade clients. As the primary point of contact, you will oversee the operational execution and relationship stewardship of ING's Trade Solutions offering, with a focus on retaining and expanding existing business through in-contract sales. The team consists of two specialists reporting into the BE TS Sales organization.

Key responsibilities

• Serve a portfolio of wholesale banking trade clients, working with the Trade Centre of Excellence and central operations teams.
• Grow portfolio income (TS fee income and net interest income) by leveraging existing relationships.
• Act as the main client contact and escalation point for operational incidents and settlement mismatches.
• Structure and implement the operational setup for new trade transactions, including onboarding buyers and suppliers and refining technical interfaces for automated daily processing.
• Collaborate with ING Hubs to ensure consistent, high-quality execution of trade processes.
• Take part in deal teams for new client pitches and in Requests for Proposals (RfPs).
• Review clients, monitor their revenues and visit them to discuss programme performance and supplier onboarding campaigns.
• Ensure compliance with KYC guidelines and identify process improvements.

Required profile

• Proven experience managing complex client relationships in international, multi-market settings, focused on Trade Solutions and Transaction Services.
• Strong commercial drive, risk awareness, credit judgement and analytical skills, with an understanding of wholesale banking.
• Deep understanding of operational workflows, scalable transaction banking systems and account management best practices, including ING Wholesale Banking (Trade) infrastructure.
• Excellent communication skills, able to engage stakeholders at all seniority levels.
• Self-motivated, organised and able to prioritise in a deadline-driven environment.

Required skills

• Fluent verbal and written Dutch, French and English.
• Familiarity with ING Wholesale Banking (Trade) infrastructure.