Technical Support Engineer

About the role

We are looking for a Technical Support Engineer to join the support team of a fast‑growing IT company in Belgium. You will be the last line of defence, handling complex customer issues through our ticketing system, using your coding skills to diagnose and resolve problems.

Key responsibilities

• Identify, analyse and resolve highly complex technical issues reported by customers and partners.
• Escalate or dispatch tickets to the appropriate internal team when necessary.
• Provide prompt and accurate feedback to customers via email.
• Develop, improve and maintain internal tools that facilitate support activities.
• Continuously evolve and optimise existing solutions.

Required profile

• Expertise in at least one programming language.
• Strong knowledge of object‑oriented programming, data modelling and relational databases.
• Excellent analytical and problem‑solving abilities.
• Good diplomacy and communication skills.
• Fluent English.

Required skills

• Python
• SQL
• JavaScript
• PostgreSQL (with ORM)
• GitHub
• Odoo framework

What we offer

• Permanent full‑time contract (38 h/week) with hybrid work (2 days remote).
• Company car, fuel card and representation fees.
• Up to 35 days of annual leave, meal vouchers, eco‑cheques and comprehensive insurance.
• Opportunities to move to development teams and work on diverse Odoo modules.