Team Leader Field Service Engineers - Peelers

About the role

TOMRA Food, a multinational provider of sensor-based sorting, peeling and post-harvest solutions for the food industry, is looking for a Team Leader Field Service Engineers for its peeling equipment in Leuven. You will lead the field service engineers, support them as their day-to-day point of contact and help them deliver safe, dependable service.

Key responsibilities

• Support and develop the team: coach engineers, hold regular one-to-ones, give clear feedback, run onboarding and mentoring, and work with the Regional Service Manager on recruitment and performance.
• Run dependable service operations: coordinate schedules, dispatching and workloads with planning, balance customer urgency with capacity and travel, and ensure engineers have the right information, parts and support.
• Track workloads, manage service delivery performance and improve processes affecting response and repeat visits.
• Own customer alignment and escalations: agree next steps with customers when priorities change and coordinate escalations with Technical Support.
• Lead by example on health and safety, empower engineers to stop unsafe work, and support improvement projects and new systems.

Required profile

• Experience leading, supervising or coordinating a field service or technical operations team; engineers who have already taken meaningful leadership responsibility are also welcome.
• A practical understanding of field service, including maintenance, repair and installation; experience with peeling equipment or food processing machinery is valuable.
• Relevant engineering qualification or equivalent experience with evidence of leadership and people development.
• Fluent English; additional languages are welcome.

Required skills

• Confident with Microsoft Office and service management systems.
• Judgement in planning, using service data and balancing quality, cost and customer needs.

What we offer

• Hybrid working policy and car provided.
• Hospitalisation insurance with dental care, group life, retirement and disability insurance, and bike lease.
• Share purchase program, performance bonus, meal vouchers and eco-cheques.
• 26 days of annual leave, professional training and development, and global career opportunities.