Team Leader Field Service Engineers

About the role

TOMRA Food, a multinational provider of sensor-based sorting, peeling and post-harvest solutions for the food industry, is looking for a Team Leader Field Service Engineers in Leuven. You will lead and develop a team of Field Service Engineers in your assigned country or countries and take ownership of growing the local service business together with the Regional Service Manager.

Key responsibilities

• Build and deliver a country service plan with the Regional Service Manager, based on customer needs, installed-base opportunities and team capacity.
• Drive service agreements, maintenance, upgrades and other service offerings, and re-engage customers who use services only lightly.
• Work with Service Sales and account managers to move opportunities from discussion through quotation, follow-up and delivery, and review revenue, costs and the opportunity pipeline.
• Maintain regular contact with priority customers, coordinate with sales and support colleagues, and take ownership of service escalations.
• Coach and support engineers through regular conversations, performance reviews and onboarding, and help them build confidence and technical capability.
• Balance day-to-day service commitments with customer visits, development work and future demand, and ensure service commitments are delivered safely and effectively.
• Use service data and CRM records to track actions and results, prepare business cases for improvements, and lead change and regional initiatives.

Required profile

• Experience leading or developing people in service, technical operations or a closely related business, with evidence of coaching and managing performance.
• Examples of growing service revenue, developing customer accounts or improving adoption of service offerings.
• A practical understanding of field service and industrial customer needs, supported by technical experience or close work with engineering teams.
• Ability to build a country plan, prioritise opportunities and turn customer needs into commercially sound service proposals.
• Confidence discussing revenue, costs and business performance, and strong customer communication and negotiation skills.
• Firm commitment to health and safety, team development and dependable service delivery.
• Relevant engineering or business qualification, or equivalent experience.

Required skills

• Fluent English; additional languages are welcome.
• Proficiency in Microsoft Office.
• Use of CRM and service data to decide where to act.

What we offer

• Hybrid working policy.
• Car provided and bike lease.
• Hospitalisation insurance with dental care for you and your family, and group life, retirement and disability insurance.
• Access to the share purchase program.
• Bonus on personal and company performance, meal vouchers and eco-cheques.
• 26 days of annual leave (20 statutory plus 6 based on a 39-hour contract).
• Professional training and development, and global career opportunities.