Team Lead of Content Moderators (PH)

About the role

We are seeking a proactive and detail‑oriented Team Lead to manage a distributed group of content moderators. In this remote‑first position you will ensure consistent application of platform guidelines across sensitive and high‑impact content, while driving quality and operational efficiency.

Key responsibilities

• Supervise daily moderation operations, meeting productivity, quality and compliance targets.
• Provide hands‑on guidance for complex or high‑risk cases, ensuring accurate policy enforcement.
• Monitor performance metrics and moderation trends to identify improvement opportunities.
• Coordinate scheduling and workflow distribution for balanced workloads.
• Support onboarding and continuous training initiatives.
• Conduct moderation audits to maintain consistency and identify policy gaps.
• Act as escalation point for challenging cases and internal team concerns.
• Collaborate with leadership and cross‑functional stakeholders to enhance trust and safety strategies.

Required profile

• 2‑4 years of leadership experience in content moderation, trust & safety, compliance or related fields.
• Strong understanding of sensitive online content such as hate speech, extremist material, self‑harm, fraud, exploitation and misinformation.
• Proven ability to interpret and enforce platform policies with sound judgment.
• Experience analyzing moderation data and operational metrics.
• Excellent written and verbal English communication skills.
• Comfortable working fully remote with strong organizational abilities.
• High integrity, resilience and emotional maturity when handling high‑risk content.
• Strong computer literacy and confidence using digital moderation tools.

Required skills

What we offer

• Opportunity to contribute to a globally operating organization.
• Collaborative remote‑first environment focused on continuous improvement.
• Leadership role with impact on user trust and safety.