Strategic Implementation Specialist – EMEA

About the role

As a Strategic Implementation Specialist you will join Ashby’s Professional Services team within the Customer Success organization. You will own the end‑to‑end onboarding of new enterprise customers across the EMEA region, ensuring they achieve rapid time‑to‑value and a solid foundation on the Ashby platform.

Key responsibilities

• Manage and execute multiple complex implementation projects simultaneously, defining scope, aligning stakeholders, and communicating plans.
• Develop detailed implementation roadmaps for strategic (predominantly enterprise) customers and track progress against milestones.
• Serve as the primary point of contact for customers during the onboarding phase, providing proactive guidance and advocacy.
• Collaborate with cross‑functional teams to address technical integrations, workflow configurations, and change‑management needs.
• Identify thematic opportunities for process improvement and share best‑practice recommendations with customers.

Required profile

• Extensive experience delivering complex B2B SaaS implementations in a high‑growth environment.
• Strong customer‑centric mindset with a proven ability to build trusted relationships.
• Comfortable working in a remote‑first setting and willing to travel up to 10% for strategic engagements.
• Demonstrated critical‑thinking and solutions‑oriented approach to problem solving.

Required skills

• Deep understanding of configurable SaaS platforms, multi‑step workflows, and system integrations.
• Project management expertise, including planning, stakeholder alignment, and milestone tracking.