Spa Receptionist – Luxury Hotel Spa

About the role

Join The Ickworth’s newly refurbished spa as the first point of contact for guests. You will create a warm, welcoming atmosphere, answer queries, and support the spa team with treatments when needed.

Key responsibilities

• Greet and assist spa guests, tailoring offerings to their needs.
• Maintain up‑to‑date knowledge of all treatments and product ranges.
• Promote and sell spa treatments and retail products.
• Assist with cleaning and preparing treatment rooms to maintain high hygiene standards.
• Contribute to memorable guest experiences, especially for families and children.

Required profile

• Previous experience as a spa therapist in a destination or hotel spa.
• Qualified to NVQ Level 3 or equivalent (ITEC, CIBTAC, CIDESCO).
• Charismatic, engaging personality with a passion for guest service.
• Strong attention to detail and knowledge of health‑and‑safety procedures.
• Excellent communication and interpersonal skills.

Required skills

What we offer

• Hourly rate of £12.71 plus service charge.
• Generous benefits package.
• Opportunities for training and professional development.
• Dynamic team environment within a luxury hotel brand.