Service Technician – Level 2 Support for NATO NCIA

About the role

Spektrum is seeking a Service Technician to provide Level 2 and service‑management support for the NATO Communication and Information Agency (NCIA). The role will handle incidents, service requests, change requests and related tasks, ensuring smooth operation of the agency’s IT infrastructure.

Key responsibilities

• Deliver Level 2 technical support for NCIA‑related incidents and service requests.
• Manage change requests, tasks and requests for information using the NCIA ITSM platform.
• Track and document all activities in Azure DevOps and ITSM tools.
• Collaborate with internal teams and NATO stakeholders to resolve issues promptly.
• Support the delivery of secure communication and information technology services for NATO.

Required profile

• Proven experience in Level 2 IT support or service‑management environments.
• Familiarity with incident, request and change management processes.
• Ability to work in a security‑sensitive, multinational setting.

Required skills

• Azure DevOps
• IT Service Management (ITSM) tools