Senior Technician – 24/7 CIS Operations

About the role

We are seeking a Senior Technician to join our team in Brunssum, supporting real‑time Communications & Information Systems (CIS) in a 24/7 shift environment. You will work on mission‑critical infrastructure, ensuring continuous service availability and rapid incident response.

Key responsibilities

• Operate within a 24/7 shift‑based environment supporting real‑time CIS systems.
• Perform continuous monitoring and real‑time event detection across CIS infrastructure.
• Handle incident response activities, including coordination, escalation, and resolution tracking.
• Provide Level 1 technical support using command‑line tools and engineering monitoring platforms.
• Support reactive event handling to maintain service continuity and minimise disruption.
• Work in secured or underground operational environments when required.
• Participate in shift rotations and occasional TDY travel to meet operational needs.
• Contribute to high system availability and operational readiness in a mission‑critical setting.

Required profile

• Strong understanding of ITIL processes, especially Incident Management, Problem Management and Event Monitoring.
• Experience with monitoring and performance tools such as Zabbix, Spectrum, TrueSight, NGenius or Performance Center.
• Basic knowledge of CIS engineering principles.
• Proven experience providing first‑line (L1) technical support in operational environments.
• Excellent communication skills and ability to work under pressure.
• Willingness to work in a 24/7 shift‑based schedule.
• Comfortable operating in security‑sensitive, mission‑critical contexts.
• Holds a NATO Secret security clearance.

Required skills

• Zabbix
• Spectrum
• TrueSight
• NGenius
• Performance Center
• Command‑line tools

What we offer

• Integration in a fast‑growing organisation involved in pioneering technological projects.
• Strong IT training programmes.
• Opportunities for professional development on national and international ambitious projects.