Sales & Business Support Officer

About the role

We are looking for a Sales & Business Support Officer to become the operational backbone of Waldon’s commercial team. Based in our Brussels office, you will ensure a smooth flow from lead follow‑up through invoicing and customer implementation, helping the company deliver its wellbeing solutions efficiently.

Key responsibilities

• Maintain accurate and up‑to‑date CRM records for opportunities, offers and contracts.
• Support commercial campaigns, monitor the sales funnel and contribute to reporting.
• Assist in tender and RFP processes, ensuring timely and compliant submissions.
• Oversee invoicing, follow up payments, validate incoming invoices and support financial KPI reporting.
• Provide administrative support for customer implementation tasks and ensure timely follow‑up.
• Manage shared mailboxes, organise team events and contribute to continuous process improvement.

Required profile

• 2‑5 years of experience in sales support, operations or administration.
• Highly organized, detail‑oriented and proactive with a strong sense of ownership.
• Assertive communicator comfortable reminding and challenging colleagues.
• Team player who thrives in a growing, evolving environment.

Required skills

• Strong understanding of the sales funnel and commercial processes.
• Experience with CRM data management and reporting.
• Familiarity with invoicing, payment follow‑up and basic financial KPI tracking.