Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will work from home, handling voice calls and live‑chat inquiries, turning challenges into positive experiences.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer issues with a calm, solution‑focused approach.
• Document all interactions accurately in our support system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Ability to remain calm and solution‑oriented under pressure.
• Dedicated quiet workspace with reliable internet (≥25 Mbps).

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar e‑commerce/CRM tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Culture focused on growth, accountability, and connection.