Remote Computer User Support Specialist

About the role

We are looking for a Remote Computer User Support Specialist to provide technical assistance to users across our digital platforms. You will work from home, handling support requests, troubleshooting issues, and ensuring smooth operation of users' computer systems.

Key responsibilities

• Respond to support tickets, emails and chat messages from users.
• Troubleshoot basic hardware, software and system‑related problems.
• Guide users through step‑by‑step solutions in a clear, professional manner.
• Assist with account setup, access problems and password resets.
• Document cases, resolutions and system updates in the knowledge base.
• Escalate complex issues to higher‑level technical teams when needed.
• Identify recurring problems and report trends for continuous improvement.

Required profile

• Basic understanding of computer systems and troubleshooting.
• Strong analytical and problem‑solving abilities.
• Clear written and verbal communication skills.
• Ability to manage multiple requests and prioritize tasks.
• Self‑motivated, able to work independently in a remote environment.

Required skills

• Ticketing systems
• Remote support tools
• Email platforms
• Chat communication platforms
• Video communication platforms
• Knowledge‑base documentation systems

What we offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in IT support
• Performance‑based incentives
• Access to learning and development resources