Remote Computer User Support Specialist

About the role

We are looking for a Remote Computer User Support Specialist to provide technical assistance and user support across our digital platforms. You will troubleshoot hardware, software and system issues, guide users through solutions and help keep our systems running smoothly in a fully remote environment.

Key responsibilities

• Respond to user support requests via email, chat or ticketing systems.
• Troubleshoot basic hardware, software and system‑related problems.
• Guide users step‑by‑step through solutions in a clear, professional manner.
• Assist with account setup, access issues and password resets.
• Document support cases, resolutions and system updates.
• Escalate complex issues to higher‑level technical teams when needed.
• Maintain and update support documentation or knowledge‑base articles.
• Identify recurring issues and report trends for continuous improvement.

Required profile

• Basic understanding of computer systems and troubleshooting.
• Strong problem‑solving and analytical abilities.
• Clear written and verbal communication skills.
• Ability to explain technical concepts in simple terms.
• Comfortable using support tools or ticketing systems (training provided).
• Capable of managing multiple requests and prioritising tasks.
• Self‑motivated and able to work independently.
• Previous IT or support experience is a plus but not required.

Required skills

• Ticketing system usage
• Remote support tools
• Email and chat communication platforms

What we offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in IT support
• Performance‑based incentives
• Supportive and collaborative remote team
• Access to learning and development resources